About Us

Our mission is to ensure that our clients' insurance needs are met by providing them with appropriate coverage, industry knowledge and high-quality service, while maintaining a commitment to provide value to our clients, community and staff.

Leading and protecting our clients through changes in life and business has always been at the forefront of our company mission. The phrase, “Be Safer with Shafer®” was first used in 1963 by our founder, Alex Shafer, and represents the feeling of security and comfort we want all our clients to experience.

Over the years we have expanded our service offerings, but one thing has remained unchanged - our commitment to serving our clients. Whether we insure your home and auto, or your business and livelihood, we want you to rest assured knowing your insurance needs are completely met.

Supporting success


We like to break the barriers of how our employees and clients typically think of insurance.

Stronger Together


We are committed to serving and strengthening our community.

Charities We Support

  • Alzheimer’s Association
  • American Cancer Society
  • Arthritis Foundation
  • Big Brothers Big Sisters of East Tennessee
  • Boy Scouts of America
  • CASA of East Tennessee
  • East Tennessee Children’s Hospital
  • East Tennessee State University
  • Emerald Youth Foundation
  • Fellowship of Christian Athletes
  • Friends of the Smokies
  • Helen Ross McNabb Center
  • Horse Haven of Tennessee
  • Interfaith Clinic
  • Joni & Friends
  • Kiwanis
  • Knox Area Rescue Ministries
  • Knoxville Museum of Art
  • Mane Support
  • National Association to Protect Children
  • Rotary Club
  • The Free Medical Clinic
  • The Salvation Army
  • The University of Tennessee Medical Center
  • Second Harvest Food Bank
  • Senior Citizens Home Assistance Service (SCHAS)
  • Sertoma Center
  • Shangri-La Therapeutic Academy of Riding (STAR)
  • United Way of Greater Knoxville Corporate (100% employee participation)
  • Volunteer Ministry Center
  • Women’s Prison Ministries
  • YOKE Youth Ministries
  • Young Williams Animal Center
  • YWCA of East Tennessee


Our company uses Shafer Insurance because of the outstanding service their company provides consistently. Not only do they work to find us the lowest premiums but when ever we have an issue they work hard to make sure the issue is resolved no matter what it is. I consider Shafer Insurance to be more than a vendor .. they are a partner with our company. .. one that I trust. Anyone would be well served to use Shafer Insurance for all their insurance needs.

Stewart Ritchie

What a GREAT group of people, First agent I have ever had that actually tries to save you money. How Refreshing!

Larry Massey

Thank you Shafer Insurance Agency with saving me over $1,600 per year on my current homeowners and auto insurance policies. I can’t believe I’ve been over paying for 25 years! Plus, I now have more coverage then I previously had. I will definitely recommend Shafer Insurance to everyone needing to re-evaluate their current coverage!

Jennifer Sandifer

Got a reasonable quote in a timely fashion from a friendly agent. That’s an A. One company had me wait 24 hrs and substantial price difference.

Carolyn Kincaid

I contacted the Shafer Insurance Agency with multiple insurance needs, and everyone I have come in contact with has been beyond helpful and friendly. Kim promptly directed me to who I needed to speak with. Stanton Oster and Mike Compton were both very professional, thorough, and efficient with getting my insurance needs quoted. Carol and Lynn were both very quick with sending out all the needed paperwork along with sending me copies of my new insurance policies. Overall, great customer service, and great experience. I’d recommend them to anyone looking for any type of insurance!

Shanetha Collier