Careers

We take a personal approach to our clients and YOUR career!

At Shafer we endeavor to provide our clients with services and solutions that fit their needs, and as such, we are always seeking the most talented people to join our family-oriented, relaxed environment. The perks we offer help to promote our culture consist of a 37.5 hour work schedule, competitive salary, and an excellent benefits package that includes:

  • Medical, Dental, Vision, Life, & LTD insurances,
  • Generous PTO plan,
  • Paid holidays, and
  • 401(k) plan with company match.

Employees may be able to work from home up to two (2) days a week.

Because we believe in giving back to the community, our employees are also offered paid volunteer time off.  We continuously invest in our teams from a growth and learning perspective and give them the support and encouragement to excel.

Successful candidates will be required to pass a drug and alcohol screen.  For positions not requiring an Insurance license, successful candidates will be required to pass a background check.

Please submit resumes to recruiter@shaferinsurance.com with the job title in the subject line.

E.O.E.

Open Positions

Executive Assistant – Knoxville Office

Shafer Insurance Agency is looking for an Executive Assistant, who is a professional with a strong background in office administration and project management, for our Knoxville office. Our ideal candidate will be someone who has helped a leader in the past and has the ability to work under pressure at times to handle a wide range of activities and confidential matters with utmost discretion.

To be successful in the position, you need to have a strong attention to detail, be able to multi-task in a fast-paced environment, and be able to prioritize responsibilities.

Qualified candidates will have:

  • excellent communication skills,
  • excellent time management skills,
  • strong computer skills,
  • and excellent organizational skills.

Commercial Lines Technical Assistant – Knoxville Office

Shafer Insurance Agency is searching to add a Commercial Lines Technical Assistant to its Knoxville, TN office. Shafer Insurance Agency, Inc. is a third-generation family-owned business for more than 50 years, and has experienced a continued steady growth throughout the years.

The Commercial Lines Technical Assistant provides technical support to Account Managers, Account Executives, and Producers servicing our Commercial Lines clients. As a successful candidate, we will depend on you and your time management skills to process changes, renewals, and cancellations; to check new policies against applications; to support the team in billing inquiries and quoting of new business and remarketing efforts; and to provide administrative support.

Qualified candidates will:

  • have a valid Tennessee Property and Casualty Insurance License or willingness and ability to obtain within 90 days of employment,
  • be a proactive self-starter,
  • be able to multi-task in a fast-paced, team environment,
  • have excellent customer service skills,
  • have strong computer skills, and
  • be able to work with minimal supervision.

Risk Management Account Manager – Knoxville Office

Shafer Insurance Agency is searching to add a Risk Management Account Manager to its Knoxville, TN office. Shafer Insurance Agency, Inc. is a third-generation family-owned business for more than 50 years, and has experienced a continued steady growth throughout the years.

The Risk Management Account Manager is responsible for client retention, for developing marketing opportunities, and for account rounding. The position will be responsible for the oversight and day-to-day management of a book of business working to maintain relationships with client, Client Executives, Account Executives, and insurance company representatives.

Qualified candidates will have:

  • a minimum of three (3) years experience with commercial lines insurance,
  • demonstrated ability to develop and maintain strong working relationships with clients and prospects with focus on client retention,
  • a current Tennessee Property and Casualty Insurance License or willingness/ability to obtain,
  • strong computer skills, and
  • strong verbal and written communication skills

Commercial Lines Account Manager – Knoxville Office

Shafer Insurance Agency is searching to add a Commercial Lines Account Manager to its Knoxville, TN office. Shafer Insurance Agency, Inc. is a third-generation family-owned business for more than 50 years, and has experienced a continued steady growth throughout the years.

The Account Manager is responsible for client retention, for developing marketing opportunities, and for account rounding. The position will be responsible for the oversight and day-to-day management of a book of business working to maintain relationships with client, Client Executives, Account Executives, and insurance company representatives.

Qualified candidates will have:

  • a minimum of three (3) years experience with commercial lines insurance,
  • demonstrated ability to develop and maintain strong working relationships with clients and prospects with focus on client retention,
  • a current Tennessee Property and Casualty Insurance License or willingness/ability to obtain,
  • strong computer skills, and
  • strong verbal and written communication skills

Commercial Lines Account Manager – Tri-Cities Office

Shafer Insurance Agency is searching to add a Commercial Lines Account Manager to its Johnson City, TN office. Shafer Insurance Agency, Inc. is a third-generation family-owned business for more than 50 years, and has experienced a continued steady growth throughout the years.

The Account Manager is responsible for client retention, for developing marketing opportunities, and for account rounding. The position will be responsible for the oversight and day-to-day management of a book of business working to maintain relationships with client, Client Executives, Account Executives, and insurance company representatives.

Qualified candidates will have:

  • a minimum of three (3) years of experience with commercial lines insurance,
  • demonstrated ability to develop and maintain strong working relationships with clients and prospects with focus on client retention,
  • a current Tennessee Property and Casualty Insurance License or willingness/ability to obtain,
  • strong computer skills, and
  • strong verbal and written communication skills

Personal Lines Account Manager – Knoxville Office

Shafer Insurance Agency is searching to add a Personal Lines Account Manager to its Knoxville, TN office. Shafer Insurance Agency, Inc. is a third-generation family-owned business for more than 50 years, and has experienced a continued steady growth throughout the years.

The Personal Lines Account Manager will be responsible for servicing new and existing Personal Lines clients. As a successful candidate, we will depend on you and your time management skills to process changes, renewals, and cancellations; to check new policies against applications; to support the team in billing inquiries and quoting of new business and remarketing efforts; and to provide administrative support. The Account Manager will build and maintain excellent relationships with our various companies, provide outstanding customer service to clients, and assist others as needed.

Qualified candidates will have:

  • a current Tennessee Property and Casualty Insurance License
  • a minimum of two (2) years of experience with personal lines insurance,
  • demonstrated ability to develop and maintain strong working relationships with clients and prospects with focus on client retention,
  • strong computer skills,
  • excellent verbal and written communication skills, strong attention to detail, and
  • solid organization and prioritization skills.

Testimonials

Our company uses Shafer Insurance because of the outstanding service their company provides consistently. Not only do they work to find us the lowest premiums but when ever we have an issue they work hard to make sure the issue is resolved no matter what it is. I consider Shafer Insurance to be more than a vendor .. they are a partner with our company. .. one that I trust. Anyone would be well served to use Shafer Insurance for all their insurance needs.

Stewart Ritchie

What a GREAT group of people, First agent I have ever had that actually tries to save you money. How Refreshing!

Larry Massey

Thank you Shafer Insurance Agency with saving me over $1,600 per year on my current homeowners and auto insurance policies. I can’t believe I’ve been over paying for 25 years! Plus, I now have more coverage then I previously had. I will definitely recommend Shafer Insurance to everyone needing to re-evaluate their current coverage!

Jennifer Sandifer

Got a reasonable quote in a timely fashion from a friendly agent. That’s an A. One company had me wait 24 hrs and substantial price difference.

Carolyn Kincaid

I contacted the Shafer Insurance Agency with multiple insurance needs, and everyone I have come in contact with has been beyond helpful and friendly. Kim promptly directed me to who I needed to speak with. Stanton Overton and Mike Compton were both very professional, thorough, and efficient with getting my insurance needs quoted. Carol and Lynn were both very quick with sending out all the needed paperwork along with sending me copies of my new insurance policies. Overall, great customer service, and great experience. I’d recommend them to anyone looking for any type of insurance!

Shanetha Collier