We are here for you throughout the entire claims process to help you quickly get back to your day-to-day life. Whether you call us, or your insurance carrier directly, know we are here to help guide you.
If you suffer a loss, it is important that the claims process is started as soon as possible. You have multiple options for starting your claim, and can choose what is most convenient for you.
- Contact your Shafer Insurance Agency Account Manager
- 24/7 using our Client Portal on our mobile app or website
- Phone via their direct line or our main line at (865) 546-0761
- Email via their direct email or PersonalLines@shaferinsurance.com
- If after hours, you can also contact your insurance carrier directly
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Carrier Contact Info
To report claims directly to your insurance carrier, please see the list of phone numbers and links to their claims information below.
In the event of an emergency situation, call 911.
Auto-Owners Insurance – 800.346.0346 – Start a Claim
Auto-Owners Insurance (After Hours) – 800.252.4626 – Start a Claim
Cincinnati Insurance Companies – 877.242.2544 – Start a Claim
Penn National Insurance – 800.766.2245 – Start a Claim
Progressive – 800.776.4737 – Start a Claim
Pure Insurance – 888.813.7873 – Start a Claim
Selective Insurance – 866.455.9969 – Start a Claim
The Hanover Insurance Group – 800.628.0250 – Start a Claim
Travelers – 800.252.4633 – Start a Claim
Westfield – 800.243.0210 – Start a Claim
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Forms
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Helpful Links