We are here for you throughout the entire claims process to help you quickly get back to your day-to-day life. Whether you call us, or your insurance carrier directly, know we are here to help guide you.
If you suffer a loss, it is important that the claims process is started as soon as possible. You have multiple options for starting your claim, and can choose what is most convenient for you.
- Contact your Shafer Insurance Agency Account Manager
- 24/7 using our Client Portal on our mobile app or website
- Phone via their direct line or our main line at (865) 546-0761
- Email via their direct email or PersonalLines@shaferinsurance.com
- If after hours, you can also contact your insurance carrier directly
Carrier Contact Info
To report claims directly to your insurance carrier, please see the list of phone numbers and links to their claims information below.
In the event of an emergency situation, call 911.
Auto-Owners Insurance – 800.346.0346 – Start a Claim
Auto-Owners Insurance (After Hours) – 800.252.4626 – Start a Claim
Cincinnati Insurance Companies – 877.242.2544 – Start a Claim
Penn National Insurance – 800.766.2245 – Start a Claim
Progressive – 800.776.4737 – Start a Claim
Pure Insurance – 888.813.7873 – Start a Claim
Selective Insurance – 866.455.9969 – Start a Claim
The Hanover Insurance Group – 800.628.0250 – Start a Claim
Travelers – 800.252.4633 – Start a Claim
Westfield – 800.243.0210 – Start a Claim
Our company uses Shafer Insurance because of the outstanding service their company provides consistently. Not only do they work to find us the lowest premiums but when ever we have an issue they work hard to make sure the issue is resolved no matter what it is. I consider Shafer Insurance to be more than a vendor .. they are a partner with our company. .. one that I trust. Anyone would be well served to use Shafer Insurance for all their insurance needs.
What a GREAT group of people, First agent I have ever had that actually tries to save you money. How Refreshing!
Thank you Shafer Insurance Agency with saving me over $1,600 per year on my current homeowners and auto insurance policies. I can’t believe I’ve been over paying for 25 years! Plus, I now have more coverage then I previously had. I will definitely recommend Shafer Insurance to everyone needing to re-evaluate their current coverage!
Got a reasonable quote in a timely fashion from a friendly agent. That’s an A. One company had me wait 24 hrs and substantial price difference.
I contacted the Shafer Insurance Agency with multiple insurance needs, and everyone I have come in contact with has been beyond helpful and friendly. Kim promptly directed me to who I needed to speak with. Stanton Overton and Mike Compton were both very professional, thorough, and efficient with getting my insurance needs quoted. Carol and Lynn were both very quick with sending out all the needed paperwork along with sending me copies of my new insurance policies. Overall, great customer service, and great experience. I’d recommend them to anyone looking for any type of insurance!