Chief Operating Officer
Traci is the newest member of the Shafer Leadership Team. She graduated from the University of Tennessee with a Bachelor’s Degree in Finance and later obtained a Master’s in Business Administration. She is also certified in Lean/Six Sigma with a concentration on process improvement in service industries.
Traci has more than 20 years of experience in the insurance industry with a focus on Finance and Operations and has led large teams across the U.S. in both. She currently serves as an OBI Co-Chairman for the United Way of Greater Knoxville and is very involved in other non-profits in the community through her work with the Akima Club of Knoxville.