About Us

Shafer Insurance Agency Mission Statement

Our mission is to ensure that our customers’ insurance needs are met by providing them with superior coverage, industry expertise and excellent service, while maintaining a commitment of excellence to our customers, community and staff.


About Shafer Insurance Agency

Established in 1963 by Alex A. Shafer, Sr., Shafer Insurance Agency, Inc. is one of East Tennessee’s oldest and largest independent insurance agencies. Our Agency has experienced continued steady growth throughout the years thanks to the leadership of the second generation, Alex “Bo” Shafer Jr., and now the third generation, Andy Shafer.

Taking care of our customers’ insurance needs with professional and personal service is our top priority. The phrase, “Be Safer with Shafer®” was first used by Alex Shafer and represents the feeling of security and comfort we want all our customers to experience. Whether we insure your home and auto, or your business and livelihood, we want you to rest assured knowing your insurance needs are completely met.

Our team of insurance professionals has years of experience taking care of customers, making sure their needs are met and their questions are answered. As a Shafer Insurance Agency customer, you have your own Account Manager, so when you call, you talk to the same individual each time.

Our agency prides itself on its long-term relationships with our customers and the working relationships with the insurance carriers we represent. These relationships enable us to provide our customers with exceptional coverage and competitive rates.

Being an Independent Agent allows us to place your insurance coverage with the insurance carrier that offers the competitive pricing and specific coverages you need. We represent several AM Best A+ Rated Insurance Companies and refuse to work with substandard companies just for the sake of pricing.

Our goal is to be the premier insurance agency in East Tennessee by providing unparalleled customer satisfaction, value and insurance knowledge, while giving back to the community through Christian service and example.